Shipping Policy

Last updated: August 2, 2026

Charles Nicolas uses tracked shipping and an international fulfillment network. This page explains the time an order normally spends in processing and transit.

Order processing

Orders are prepared within 3 to 4 business days, Monday to Friday, excluding public holidays. Processing time is separate from carrier transit time.

Estimated delivery

After dispatch, transit normally takes 3 to 6 business days. The usual total time from placing an order to delivery is therefore 6 to 10 business days.

These are estimates rather than guaranteed delivery dates. Customs processing, severe weather, address problems and carrier disruptions can extend delivery.

Shipping cost

Standard tracked shipping is free on every order, with no minimum purchase requirement.

Countries served

We currently deliver to the United States, United Kingdom, Canada, Australia, Austria, Belgium, France, Germany, Greece, Ireland, Italy, the Netherlands, Portugal and Spain.

Fulfillment and carriers

An order may be dispatched from a fulfillment facility outside the destination country. International transport partners carry the parcel before it is handed to a local postal service or courier, such as USPS or Royal Mail, for final delivery.

Tracking

We email a tracking number after dispatch. Tracking can also be checked on our Track Order page. It may take a short time for the first carrier scan to appear.

Address changes

Please review the delivery address before completing checkout. If you notice an error, contact us promptly. We cannot guarantee an address change after an order enters processing. Re-shipping charges may apply when a parcel is returned because the address supplied at checkout was incomplete or incorrect.

Delayed or missing parcels

If an order has not arrived within 15 business days after dispatch, email us with the order number so we can investigate. When tracking shows delivery but the parcel cannot be located, please first check the delivery area, ask neighbors and contact the local carrier, then let us know if further help is needed.

Contact

Charles Nicolas
1717 Whitehead Rd, Woodlawn, MD 21207, United States
Email: support@charlesnicolas.com
Phone: +1 (227) 258-7450
Support hours: Monday to Friday, 9:00 AM to 6:00 PM EST