Shipping policy

Last updated: August 2026

Order Cut-Off

Orders placed before 2:00 PM EST on a business day begin processing the same day. Orders placed after 2:00 PM EST, at weekends, or on public holidays begin processing the next business day.

Processing Time

Orders are processed within 3 to 4 business days (Monday to Friday, excluding public holidays) from the point processing begins. You will receive a confirmation email with tracking details once your order has been dispatched.

Delivery Time

Delivery takes a further 3 to 6 business days after dispatch. Total time from order to delivery is typically 6 to 10 business days.

Shipping Cost

Standard tracked shipping is free on all orders. There are no minimum spend requirements.

Where We Ship

We ship across the United States, including Alaska, Hawaii, and PO boxes. We do not currently ship outside the US.

Carriers

Most orders are delivered by USPS. Larger orders may be sent by UPS or FedEx. Your dispatch email confirms which carrier is handling your parcel.

Tracking

Every order includes a tracking number, sent by email at dispatch. You can also track your order at any time on our Track Order page.

Delays

Delays can occur due to carrier issues, severe weather, or high seasonal volume. If your order has not arrived within 15 business days of dispatch, please contact us and we will investigate with the carrier.

Incorrect Addresses

Please check your delivery address carefully at checkout. If an order is returned to us because the address was incorrect or incomplete, we will arrange re-shipment once you contact us. Additional shipping charges may apply.

Lost or Missing Parcels

If tracking shows your order as delivered but you have not received it, please check with neighbours and your local carrier first, then contact us so we can assist.

Contact Us

Charles Nicolas
1717 Whitehead Rd, Woodlawn, MD 21207, United States
Email: support@charlesnicolas.com
Phone: +1 (227) 258-7450
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EST