Privacy policy

Last updated: August 2026

Who We Are

Charles Nicolas operates this website and is responsible for the personal information collected through it.

Information We Collect

When you place an order we collect your name, billing and shipping address, email address, phone number, and payment confirmation details. When you browse the site we collect device information, IP address, browser type, and pages viewed through cookies and similar technologies. If you subscribe to our emails we collect your email address.

Payment Information

We do not store full card numbers. Payments are processed by our payment providers, who handle card data under their own security standards.

How We Use Your Information

We use your information to process and deliver orders, provide customer support, send order updates, prevent fraud, improve our website and product range, and, where you have opted in, send marketing emails.

Sharing Your Information

We share information with the parties needed to run the store: payment processors, fulfilment and shipping partners, our ecommerce platform, and analytics and advertising providers. We do not sell your personal information.

Cookies

We use cookies for essential site functions, analytics, and advertising. See our Cookies Policy for details and how to manage them.

Data Retention

We keep order records for as long as required for accounting, tax, and legal purposes. Marketing contacts are kept until you unsubscribe.

Your Rights

You may request access to the personal information we hold about you, ask for corrections, request deletion, or object to marketing. Email us at support@charlesnicolas.com and we will respond within 30 days.

Marketing Emails

You can unsubscribe at any time using the link in any marketing email, or by contacting us.

Children

Our website is not directed at children under 16 and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact Us

Charles Nicolas
1717 Whitehead Rd, Woodlawn, MD 21207, United States
Email: support@charlesnicolas.com
Phone: +1 (227) 258-7450
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EST