Returns and Refunds Policy

Last updated: August 2, 2026

Return period

An eligible item may be returned within 30 days of delivery.

Return condition

The item must be unworn, unwashed and unused, with its original tags and packaging, and accompanied by proof of purchase. Items that show wear, washing, alteration or damage after delivery may not qualify for a refund.

Starting a return

Email support@charlesnicolas.com with the order number, the item being returned and the reason for the return. If it is eligible, we will send the return instructions and correct return address. Do not post an item before receiving these instructions.

Return postage

For a standard return, including a change of mind or an unsuitable size, return postage is paid by the customer. We do not provide a prepaid label for standard returns. Please use a tracked service and keep the receipt until the return is completed.

If an item arrived damaged, defective or different from what was ordered, contact us before returning it. After reviewing the issue, we will arrange the appropriate solution and cover reasonable return costs where a return is required. There is no restocking fee.

Exchanges

We do not process direct exchanges. Return the original item in accordance with this policy and place a separate order for the preferred size or color.

Refunds

We email you after the return is received and inspected. If approved, the refund is sent to the original payment method within 14 days. Banks and card providers may require additional time to display the credit.

Damaged, defective or incorrect orders

Contact us promptly with the order number and clear photographs of the item, packaging and shipping label. We will review the information and arrange a replacement or refund as appropriate.

Cancellations

Contact us as soon as possible if you need to cancel. Cancellation is possible only before the order enters warehouse processing. Once packed or dispatched, the order must be handled through the standard return process after delivery.

Contact

Charles Nicolas
1717 Whitehead Rd, Woodlawn, MD 21207, United States
Email: support@charlesnicolas.com
Phone: +1 (227) 258-7450
Support hours: Monday to Friday, 9:00 AM to 6:00 PM EST