Refund policy

Last updated: August 2026

Return Window

You may return items within 30 days of delivery.

Condition of Returns

Returned items must be new and unused, unworn and unwashed, with all original tags attached, in their original packaging, and accompanied by proof of purchase.

How to Start a Return

Email support@charlesnicolas.com with your order number and the reason for the return. If approved, we will send you return instructions and the return address. Please do not send items back before contacting us.

Return Shipping Costs

Customers are responsible for return shipping on standard returns, such as a change of mind. If your order arrived damaged, defective, or incorrect, we cover the cost. We do not issue prepaid return labels. We recommend using a tracked service, as we cannot be responsible for returns lost in transit. There are no restocking fees.

Exchanges

We do not process direct exchanges. To get a different size or colour as quickly as possible, request a return for the original item and place a new order.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 14 days. Your bank or card provider may take a few additional business days to post the funds.

Damaged, Defective, or Incorrect Items

Contact us right away with your order number and photographs of the issue. We will review it promptly and arrange a replacement or a full refund.

Cancellations

Orders can be cancelled before they are sent to our warehouse for processing. If your order has already been packed or dispatched, please wait for delivery and then start a standard return.

Non-Returnable Items

Items marked as final sale, and any item returned outside the 30-day window or not in original condition, cannot be refunded.

Contact Us

Charles Nicolas
1717 Whitehead Rd, Woodlawn, MD 21207, United States
Email: support@charlesnicolas.com
Phone: +1 (227) 258-7450
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EST