Help

FAQ

Clear answers about shipping, returns, and support. Can't find what you need? Email support@charlesnicolas.com or call +1 (227) 258-7450, Monday to Friday, 9 AM to 5 PM EST.

Shipping & Delivery

Is there an order cut-off time?

Yes. Orders placed before 2:00 PM EST on a business day start processing the same day. Anything after that, or at a weekend or public holiday, starts the next business day.

How long does shipping take?

Once processing begins, it takes 3 to 4 business days (Monday to Friday). Delivery takes a further 3 to 6 business days after your order ships. All in, expect 6 to 10 business days from the moment you place your order.

What are the shipping costs?

Standard tracked shipping is completely free on all orders. Every order includes a tracking code so you can follow your package from dispatch to delivery.

Where do you ship?

We ship across the United States, including Alaska, Hawaii, and PO boxes. We do not currently ship outside the US.

Which carrier will deliver my order?

Most orders are delivered by USPS. Larger orders may be sent via UPS or FedEx. Your tracking email will tell you which carrier has your parcel.

How do I track my order?

Once your order is dispatched, you'll receive an email with your tracking number. You can also track your order via the Track Order page on our website.

What if there is a delay?

Delays may occur due to carrier service issues, severe weather, high seasonal volumes, or other circumstances beyond our control. If we are aware of a significant delay, we will notify you as soon as possible. If your order has not arrived within 15 business days of being dispatched, please contact us.

I entered the wrong address. What happens now?

Please contact us as soon as possible. If an order is returned to us due to an incorrect or incomplete address, we will arrange re-shipment once contacted. Additional shipping charges may apply.

My tracking says delivered, but I didn't receive it.

Once a package is marked as delivered by the carrier, it is considered fulfilled. If your order cannot be located, please check with neighbors, contact the carrier directly, and notify us at support@charlesnicolas.com so we can assist you where possible.

Returns & Exchanges

What is your return policy?

You can return items within 30 days of delivery. Returned items must be new and unused, unworn and unwashed, with all original tags attached, in original packaging, and accompanied by proof of purchase.

How do I start a return?

Email support@charlesnicolas.com with your order number and the reason for your return. If approved, we'll send you the return instructions and the return address.

Do you provide a return label?

Customers are responsible for return shipping costs for standard returns (e.g., change of mind). However, if your order arrived damaged, defective, or incorrect, we will cover the shipping costs. We do not provide prepaid return labels. We recommend using a tracked service. There are no restocking fees.

Can I exchange for a different size or color?

We do not process direct exchanges. To get your new item as quickly as possible, please request a return for the original item and place a new order on our website.

My order arrived damaged or incorrect.

Please contact us right away with your order number and photos of the issue. We'll review it immediately and arrange a suitable resolution, such as a replacement or full refund.

Can I cancel my order?

Orders can only be cancelled before they are sent to our warehouse for processing. If your order has already been packed or shipped, please wait for delivery and then initiate a standard return.

When will I receive my refund?

Once your return is received and inspected at our facility, we'll notify you of the outcome. Approved refunds are issued to the original payment method within 14 days. Your bank or card provider may take a few additional business days to post the funds.